Group Chat Option in Odoo Chat Service

For many small business owners, group chatting is becoming an increasingly popular way to communicate with clients, partners, and suppliers. This technology essentially takes the immediacy of instant messaging and allows you to expand on it with dozens of people simultaneously, rather than just one-on-one. If you have partners or employees spread out across the country, it can also foster a sense of immediacy and collaboration that at one time could only be achieved in a large corporate boardroom.

Group chat is now possible from the Odoo chat service and you can have information about members in the chat bar. All the followed groups will be available for group chat. Whenever you need to send a message to a particular group, you just have to double-click on the particular group and can start the chat in that group.

Each member of that group will get the message if they are online or when they will appear online.

Benefits

Multitasking

With group chatting, it is possible to conduct multiple conversations with different groups of people simultaneously. For example, an investment broker is able to have a separate group chat session open for different people based on different types of investments. It would be impossible to talk to several people about several different topics all at the same time on a telephone or video conference call. In fact, many businesses use chatting to supplement conference calls or Web-based based presentations because it allows the presenters to speak, while questions and audience discussions can be done in a chat window.

Time and Money

If group chatting is used regularly by your business, it can eliminate the need for extra telephone lines, reduce long-distance calls and improve productivity. Call centers, for example, are able to work with several clients at the same time, reducing the need for additional staff as well as the frustration of clients who might otherwise be on hold waiting for a live agent. Reducing email in the office by using a combination of instant messaging and group chat can also improve productivity.

Learning and Collaboration

Lastly, one advantage of group chatting that is often overshadowed by the needs of clients and the demands for increased productivity is the opportunity for learning and collaboration that comes with group chatting. For example, allowing multiple clients to engage with each other in a group chat environment gives you as a business owner the opportunity to learn from them, in terms of their mutual interests and problems. On the other side of this, being able to chat in a group environment with your suppliers, partners, employees, and peers gives you the opportunity to share your experiences as you learn from others.